The problem
Finance had to manually match corporate card transactions against expense reports every reporting period — the employee uses a Citi corporate card, Citi sends the card transactions, those get imported into Concur, and someone then has to verify the approved expenses actually match the bank data. Slow, error-prone, and a common source of month-end close delays at volume.
The approach
Built a Workato pipeline that automates the full corporate-card lifecycle and feeds structured transaction data into BlackLine, which handles the actual matching logic — BlackLine is a reconciliation-specialist tool, so the integration work was in getting clean, correctly-formatted data to it reliably at the right point in the expense lifecycle, not reimplementing matching logic.
What it does
- Covers the full corporate-card lifecycle — card transaction import, expense submission, approval export, and reconciliation — as one connected flow rather than separate manual steps
- Triggers the BlackLine reconciliation process automatically once approved expenses are exported from Concur
- Matches Concur expense transactions against Citi Bank card transactions on transaction ID, amount, merchant, and date tolerance
- Flags mismatches and exceptions in a controlled exception queue inside BlackLine's existing workflow, so accountants resolve them where they already work
- Finalizes the reconciliation cycle automatically once all matches and exceptions are cleared
Outcome
Significantly reduced month-end reconciliation effort and improved audit readiness across Finance — the routine matching now happens automatically, and accountants only spend time on the transactions that genuinely don't reconcile.