Jegadeesh M

Compunnel Inc. — Noida, India

January 2025 – March 2026

Technology Migration Program — MuleSoft to Workato

Tech: Workato, MuleSoft, REST APIs, SOAP APIs, JSON, XML

• Led the end-to-end migration of enterprise integrations from MuleSoft to Workato, re-architecting legacy flows into Workato recipes with reusable connector logic and centralized error handling.
• Mapped MuleSoft DataWeave transformations into Workato formula mode and Ruby snippets, ensuring business rules and data contracts were preserved during cutover.
• Built reusable Workato SDK custom connectors to replace MuleSoft custom modules and standardize integration patterns across the landscape.
• Designed a parallel-run (shadow) strategy so MuleSoft and Workato flows could be compared in production before final cutover, eliminating data-loss risk.
• Documented recipe-naming standards, runbooks, and on-call playbooks; trained the support team to operate the Workato environment post-migration.

Titan Environmental — United States

December 2023 – December 2024

Jira Incident Automation

Tech: Workato, Jira, Microsoft Teams, Outlook, REST APIs

• Designed a Workato-based incident automation that replaces manual triage for production events — production server failures, API latency spikes, payment system outages, and application errors.
• Built recipes to auto-create Jira incidents from monitoring alerts and inbound signals, eliminating the manual ticket-raising step entirely.
• Implemented logic to automatically notify the right team for each incident type based on service-owner mapping.
• Configured automatic priority assignment (P1/P2/P3) based on incident category, affected service, and business impact.
• Built an escalation engine that triggers escalation emails when an incident is not acknowledged within its SLA window.
• Ensured all updates — status changes, comments, ownership transfers — are synced back into Jira automatically, keeping Jira as the single source of truth.
• Owned production support, recipe monitoring, and continuous improvement of the incident automation.

Equinix — Remote

January 2023 – December 2023

Salesforce Agreement Creation Automation

Tech: Workato, Salesforce, Salesforce CPQ, REST APIs

• Built a Workato recipe triggered whenever a new opportunity is created in Salesforce, which auto-fetches the related Account and User information.
• Implemented validation logic to check the opportunity stage, account status, and whether an agreement already exists — preventing duplicate agreement creation.
• Once all validation conditions are satisfied, Workato automatically creates the Salesforce Agreement record and updates its status against the corresponding team.
• Integrated with Salesforce CPQ so that Configure, Price, Quote (CPQ) values are auto-calculated and updated back into Salesforce.
• Closed the loop by automatically marking both the Opportunity and Agreement status as Closed once the workflow completes, eliminating manual hand-offs between Sales and Legal.

Coupa Approval Workflow Integration

Tech: Workato, Coupa, Microsoft Teams, Outlook

• Built a Workato recipe with a polled trigger that fires whenever new Invoices, Requisitions, or PO approvals are created in Coupa, immediately fetching all relevant information.
• Generated dynamic Microsoft Teams adaptive cards from the Coupa payload and routed them to the correct manager for approval.
• Implemented multi-level approval routing — once a manager approves, the request automatically moves to the next approver in the hierarchy.
• Synced real-time approval status (approved / rejected / pending) back into the Coupa system at each step, ensuring Coupa remains the system of record.
• Configured an automated email notification that triggers once the full approval chain is complete, and gracefully stops the recipe progression.
• Significantly reduced approval turnaround time and removed dependency on email-based manual approvals.

Atlassian — Remote

September 2021 – December 2022

NetSuite to Concur Payment Confirmation Integration

Tech: Workato, NetSuite, SAP Concur, Slack, REST APIs

• Built an end-to-end Workato integration covering the full expense lifecycle — from employee submission in Concur, through manager approval, to payment confirmation back in Concur.
• Automated the export of approved expense reports from Concur into NetSuite so the Finance team can process payment without manual data entry.
• Once payment is processed in NetSuite and a payment confirmation is generated, the Workato recipe integrates the confirmation file and updates payment status in Concur.
• Implemented automatic Slack notifications so the employee is informed the moment their reimbursement is paid.
• Built robust retry, idempotency, and partial-failure handling so a single bad record never blocks the rest of the batch.

BAML Payment File Acknowledgement to NetSuite

Tech: Workato, NetSuite, Bank of America Merrill Lynch (BAML), SFTP, XML

• Designed a Workato recipe to support the full bank payment lifecycle — the company sends the payment file from ERP to BAML, the bank processes the payments and sends an acknowledgement back, and Workato consumes that acknowledgement.
• Built logic to parse the BAML acknowledgement file and update payment status, transaction status, and error details directly into NetSuite.
• Used NetSuite SFTP integration to securely pick up the acknowledgement files and archive them after processing.
• Implemented file-locking, deduplication, and reprocessing safeguards so the same acknowledgement is never applied twice.
• Added monitoring and alerts on NACKs (failed payments) so the Treasury team can investigate within minutes instead of waiting for next-day reporting.

Update Supplier / Vendor Information from NetSuite to Coupa

Tech: Workato, NetSuite, Coupa, REST APIs

• Built a Workato recipe to sync vendor master data — whenever the Finance or Procurement team updates vendor details in NetSuite (source of truth), the same information is immediately reflected in Coupa.
• The Workato trigger starts on vendor update events in NetSuite, fetches the updated vendor data, and runs validation on the supplier information before propagating it forward.
• Implemented a data-transformation layer to convert the NetSuite vendor schema (categories, payment terms, currency, bank details) into the Coupa supplier schema.
• Built recipe logic to update the corresponding Coupa supplier record and handle both create and update scenarios.
• Added success / failure notifications so the procurement team is alerted in real time when a sync succeeds or fails.
• Maintained a Workato-driven audit log capturing every vendor change (who, when, what fields) for SOX and internal-audit compliance.
• Eliminated manual double-entry and brought supplier consistency between systems to >99%.

BlackLine Reconciliation between Concur and Citi Bank

Tech: Workato, BlackLine, SAP Concur, Citi Bank, SFTP

• Built an automated reconciliation flow covering the full corporate card lifecycle — the employee uses the Citi corporate card, Citi sends the card transactions, and those transactions are imported into Concur.
• Once the employee submits the expense report and the approved expenses are exported, the BlackLine reconciliation process is triggered automatically.
• Implemented matching logic in BlackLine to compare Concur expense transactions against Citi Bank card transactions on transaction ID, amount, merchant, and date tolerance.
• Flagged mismatches and exceptions in a controlled exception queue so accountants can resolve them inside their existing BlackLine workflow.
• Finalized the reconciliation cycle automatically once all matches and exceptions were cleared.
• Reduced month-end reconciliation effort significantly and improved audit readiness across Finance.

Broadcom — Remote

June 2019 – September 2021

Internal Self-Service Portal — Workato-Powered

Tech: Workato, Okta, Google Cloud Apps, ServiceNow, Active Directory, Workday, PowerShell, JavaScript

• Built a single internal self-service portal that consolidated multiple employee-facing IT workflows, all orchestrated through Workato.
• Integrated Okta and Google SSO so the portal honored the existing identity model with zero new credentials.
• Designed Workato recipes for AD user creation, group membership changes, and password resets — driven by Workday HR events as the source of truth (joiner / mover / leaver).
• Automated provisioning and de-provisioning across Google Cloud Apps (Gmail, Drive, Groups), ServiceNow, and other downstream SaaS tools.
• Built a self-audit summary module that lets employees and managers see exactly which entitlements they hold across systems, with one-click access-review submissions.
• Wrapped legacy PowerShell automation behind Workato HTTP endpoints so the portal could trigger on-prem AD scripts in a controlled, audited way.
• Introduced approval flows in ServiceNow for sensitive access requests, with SLA timers and auto-escalation.
• Reduced average JML (Joiner-Mover-Leaver) ticket turnaround from days to hours and removed a recurring class of manual errors from IT operations.

January 2021 – March 2026

1. Employee Leave Management

Tech: Power Apps, Power Automate, SharePoint

• Designed and developed a Canvas Power App for employees to submit, track, and manage leave requests.
• Built automated approval, rejection, notification, reminder, and escalation workflows using Power Automate.
• Integrated SharePoint to maintain employee leave records, approval status, and leave history.
• Implemented validation, filtering, search, status tracking, and role-based access using Power Fx.

2. IT Helpdesk Ticket System

Tech: Power Apps, Power BI, SharePoint

• Developed a Power Apps ticketing solution for ticket creation, assignment, prioritization, tracking, and resolution.
• Designed SharePoint lists for tickets, categories, priorities, SLA status, support teams, and resolution details.
• Implemented search, filtering, status tracking, and role-based views for employees, support agents, and administrators.
• Created Power BI dashboards for ticket volume, SLA performance, resolution time, and support productivity.

3. HR Employee Exit Management

Tech: Power Apps, Power Automate, SharePoint, Microsoft Teams

• Developed an employee exit application covering resignation, approvals, department clearance, and closure.
• Built automated workflows for HR, managers, IT, Finance, and other stakeholders.
• Integrated SharePoint for exit records, clearance status, supporting documents, and approval history.
• Automated Teams and email notifications, reminders, and escalations for pending actions.

4. Purchase Request Management

Tech: Power Apps, SharePoint, Power Automate

• Developed a purchase request application for submission, tracking, validation, and approval.
• Designed SharePoint lists to store purchase requests, requester details, approval status, request amount, and purchase history.
• Implemented multi-level approval routing based on request amount and business rules.
• Automated approval notifications, reminders, rejection handling, and status updates.
• Implemented role-based screens for requesters, managers, procurement users, and administrators.

5. Inventory Management

Tech: Power Apps, SharePoint, Power BI

• Developed a Power Apps solution for inventory items, stock receipts, stock issues, and transaction tracking.
• Designed SharePoint lists to store inventory master data, stock receipts, stock issues, and transaction history.
• Implemented item search, filtering, stock availability, and inventory movement functionality.
• Created Power BI dashboards for stock levels, low-stock items, movement, and consumption trends.
• Implemented business validations and inventory calculations using Power Fx.

6. Expense Reimbursement System

Tech: Power Apps, Power Automate, SharePoint, AI Builder

• Developed an expense reimbursement application for claim submission, receipt upload, approval, and tracking.
• Used AI Builder to extract information from expense receipts and reduce manual data entry.
• Built Power Automate workflows for manager and Finance approvals, notifications, reminders, and exception handling.
• Integrated SharePoint for expense records and supporting documents.

7. AI-Powered Invoice Processing System

Tech: Power Apps, Power Automate, AI Builder, SharePoint

• Developed an invoice processing application using Power Apps, Power Automate, and AI Builder.
• Configured AI Builder to extract invoice number, vendor, invoice date, amount, and other invoice information.
• Built automated validation, approval, exception-handling, and notification workflows.
• Integrated SharePoint for invoice document storage and structured invoice metadata.

8. Employee Movement Request

Tech: Power Apps, Power Automate, SharePoint

• Developed a solution for employee transfers, department changes, promotions, and location movements.
• Automated HR and stakeholder approvals, notifications, reminders, and escalation.
• Integrated SharePoint for employee movement records and approval history.
• Implemented validation, role-based access, and real-time request-status tracking.

9. Compliance Audit Report

Tech: Power Apps, SharePoint, Power Automate

• Developed a Power Apps solution for compliance audit findings, evidence, and corrective actions.
• Integrated SharePoint for audit records, supporting documents, and action tracking.
• Built Power Automate workflows for audit review, approval, due-date monitoring, and escalation.
• Automated notifications for pending and overdue corrective actions.

January 2021 – March 2026

1. AI Resume Screening

Tech: AI Builder, Power Automate

• Developed an automated resume screening workflow for resume collection, document processing, and candidate information extraction.
• Used AI Builder to extract candidate skills, experience, education, and relevant information.
• Implemented candidate matching against predefined job requirements and automated recruiter notifications.
• Added exception handling for incomplete or unsupported resume documents.

2. AI Invoice Processing Automation

Tech: Power Automate, AI Builder, Outlook, SharePoint

• Automated invoice processing from Outlook receipt through AI extraction, validation, storage, and exception handling.
• Configured AI Builder to extract key invoice information from incoming documents.
• Stored processed invoices and metadata in SharePoint.
• Automated notifications for successful processing, missing information, and processing failures.

3. Salesforce Lead Automation

Tech: Microsoft Forms, SharePoint, Power Automate, Salesforce

• Developed an automated lead creation process using Microsoft Forms and Power Automate.
• Validated and transformed submitted lead information before sending it to Salesforce.
• Integrated SharePoint for lead tracking, processing status, and audit information.
• Implemented notifications, duplicate/error handling, and integration monitoring.

4. Recruitment Agent – Job Posting

Tech: Power Automate, Monster, LinkedIn, Dice

• Designed automated recruitment workflows for job information collection, validation, and posting operations.
• Automated job-posting activities across supported recruitment platforms.
• Implemented recruiter notifications and posting-status tracking.
• Added exception handling for failed postings and incomplete job information.

5. Smart Document Management System

Tech: Power Automate, SharePoint, AI Builder, Copilot

• Developed an automated document management solution using Power Automate and SharePoint.
• Automated document classification, metadata extraction, routing, storage, approval, and lifecycle tracking.
• Used AI Builder for intelligent information extraction from business documents.
• Integrated Copilot capabilities to support document search and information retrieval.

January 2024 – March 2026

1. Internal AI Chatbot for Compunnel Inc

Tech: Microsoft Copilot Studio, Power Automate, SharePoint, Microsoft Teams

• Designed and developed an internal AI chatbot using Microsoft Copilot Studio for employee self-service and knowledge access.
• Configured topics, conversational flows, generative answers, prompts, and company knowledge sources.
• Integrated SharePoint as a knowledge source and Power Automate actions to execute business processes.
• Enabled Microsoft Teams access and implemented fallback/escalation handling for unsupported requests.
• Applied appropriate access controls so users receive only authorized information.

1. AI Customer Support Agent

Tech: N8N, JavaScript, AI

• Designed an N8N workflow that classifies incoming customer queries by intent instead of relying on a fixed keyword list.
• Integrated an LLM node to interpret each query and select the appropriate action — order lookup, knowledge-base search, or ticket creation — rather than following a scripted decision tree.
• Built custom JavaScript nodes to shape and validate data between the LLM and downstream systems where N8N's built-in nodes weren't sufficient.
• Implemented a fallback path that routes low-confidence or out-of-scope queries to human support instead of guessing at a response.

2. AI Email Classification Engine

Tech: N8N, LLM, Outlook

• Built an N8N workflow that monitors an Outlook inbox and classifies incoming emails by category and priority using an LLM.
• Extracted key information from email content to route messages to the correct team or process automatically.
• Implemented confidence-based handling so ambiguous emails are flagged for manual review instead of being misrouted.
• Reduced manual email triage by automating the initial classification and routing step.